MTN Update 2

After hearing nothing further from MTN, I called today to speak to the CEO, Karel Pienaar. I wanted to share how distressing it is to not get a response and still have so many unresolved issues with them.

I spoke instead to his PA, Dawn Abrahams, who said that she would speak to Karel and various others and get back to me. I have just received this letter instead:

Dear Mr Wheeler,

I refer to your attached e-mail, the contents of which we have noted. Please note that your e-mail has been forwarded to me for response. MTN is a responsible corporate citizen which has made customer centricity and excellent service delivery core to its customer value proposition. In instances where customers are not happy with the service they are receiving from MTN the customers are entitled to complain to the Consumer Department of The Independent Communications Authority of South Africa (ICASA) or to the National Consumer Commission or to approach any appropriate court of law for assistance. We understand the approach you have decided to take with regard to MTN and accept that you are entitled to exercise your freedom of speech. However, MTN will not hesitate to take legal action against you should you behaviour anyway threaten the safety of its employees or customers. We would, in this regard, plead with you to stop phoning or harassing any MTN employee and that if you have any complain with MTN you lodge a complaint with the relevant regulatory authority mentioned above or institute legal proceedings with the appropriate court of law.  Your co-operation will be highly appreciated.

Yours sincerely

Fusi Mokoena

GM: Commercial Legal

Commercial Legal Department

MTN (Proprietary) Limited

Tel: +27 11 912 3583

Mobile: +27 83 214  6084